Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.
Full version of Terms and Conditions can be download in PDF format here.
All prices are subject to availability, and can be withdrawn or varied without notice until a booking has been made. Once a booking has been made at a quoted price, but until full payment is made; the price is necessarily subject to variations caused by such matters as exchange rate fluctuations, affecting taxes and surcharges on airfares; and supplier price variations which affect the final price of the booking. Such latter variations will, in most cases, be advised with sufficient notice as to enable final payment to be made at the original quoted price.The company will use its best endeavours to ensure that prices quoted by it prior to or at the time of booking remain valid until payment in full is made for the tour. The client acknowledges that some of the variable factors affecting the cost of the tour, including but not limited to those referred to in 8.1 above, may increase between the time of booking and the time of payment in full. In the event of any such increases, the company reserves the right to pass on to the client any such amounts, provided that, subject to term and condition below, it does so at least 30 days before the date of departure and the client agrees to pay same.
Once the client has paid in full for the tour, the company shall not be entitled to pass on to the client any increases in the variable factors referred to above, save where any such increases are imposed by Government regulation, or similar, whether in Australia or overseas, or where such increases, wherever imposed, are solely as a result of fuel surcharges. In that event, the company shall be entitled to require the client to pay such surcharges, and the client agrees to do so.
Deposit and Final Payment
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable. Final payment is required no later than 3 months prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Payment of deposit
At the time of booking, the client must pay a deposit of at least the following:
In respect of cruises, an amount equivalent to at least 30% of the estimated total cost.
In respect of land tours, transfers and accommodation, an amount equivalent to at least 30% of the estimated total cost.
In respect of airfares, 100% of the estimated total cost.
In respect of the Independent Inca Trail tour, 100% of the estimated total cost.(hereafter referred to as the “minimum deposits”)
The company shall be at liberty to give notice to the client of any variation to the minimum deposits at any time before the minimum deposits are paid.
A booking shall not be deemed to have been accepted or to be binding until such time as the minimum deposits, or any of them that are applicable, have been paid.
The acceptance by the company of payment of a depositdoes not, by itself, constituteacceptance of a booking. A booking will be deemed to have been accepted once the company has confirmed its acceptance in writing.
Payment of the balance of the tour price
The balance of the tour price, being the total estimated tour price less any deposits paid, must be paid at least 90 days prior to the client’s departure date.
In the event that the balance of the tour price is not paid in accordance with above, then the company reserves the right to cancel the client’s booking. In that event, the client agrees that he or she shall not be entitled to a refund of any deposit paid, such deposit to be retained by the company by way of compensation for the time spent and work done by it. The company shall however retain a discretion, to be exercised entirely as it thinks fit, as to whether or not to refund all or part of any deposit paid in the event of cancellation in these circumstances.
In the event that the balance of the tour price is not paid in accordance with above, and the company, at its discretion, determines not to cancel the client’s booking, then the client agrees to pay to the company any additional charges, fees or expenses that have been or may be properly incurred as a result of the balance of the tour price not having been paid by the stipulated time.
Variation by the client
In the event that the client wishes to vary his or her booking, the request for a variation must be made in writing.
The company will use reasonable endeavours to try and satisfy the request for variation and will advise the client if it can be satisfied.
Viva Travel is committed to protecting the privacy and confidentiality of personal information.
The company will use its best endeavours to protect the client’s personal information. However, the client acknowledges that the company will, in order to provide the services or products in question, need to provide some or all of the client’s personal information to third parties, including overseas tour suppliers.